When it comes to
competent communication, I can only say that my sister fits the description.
She is such an awesome communicator. She will get on the phone and talk to just
about anyone about anything .She knows that there are times when the situation
deems necessary to speak to a supervisor or manager, usually she gets to this
point after trying to deal with the employee that has answered the phone.
Because of my accent and people having a hard time understanding me, I usually
ask her to talk for me. When talking to a supervisor /manager, she keeps her
cool and lets the person know that if it
were not for her patronage, they would not have a job. I have seen firsthand
how her way of communicating gets her the service she is entitled to. I admire
her technique and wish I was as competent in communicating as she is.
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